Booking options
£12

£12
On-Demand course
7 days
All levels
The Consumer Rights Awareness Course focuses on helping learners understand the legal protections that apply when purchasing goods and services in the UK. The course explains how consumer rights operate across everyday transactions, online purchases, digital services, and contracts, offering clear insight into key responsibilities held by businesses and entitlements held by consumers. Attention is given to common consumer issues such as faulty goods, misleading information, unfair terms, refunds, and dispute handling, presented in a clear and structured manner suitable for a wide audience.
This course is designed for individuals who want to strengthen their understanding of consumer law for personal knowledge or professional development. The content highlights how consumer rights influence ethical business conduct, informed decision-making, and confidence when dealing with service providers. Delivered fully online, the course supports flexible learning while maintaining a professional and engaging tone. On completion, learners gain valuable awareness that supports informed purchasing decisions and enhances confidence when addressing consumer-related concerns in everyday or workplace settings.
Learning Outcomes:
This course will enable you to:
Describe the concepts of consumer rights
Gain in-depth knowledge regarding the consumer rights act
Understand the stages of fraud
Discover the ways of avoiding identity theft
Meet the Endorsement
The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Consumer Rights Awareness course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.
Expert Support
Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.
Key Benefits
Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
Get 24/7 access to all content for a full year.
Each of our students gets full tutor support on weekdays (Monday to Friday)
Course Curriculum:
Here is a curriculum breakdown of the Consumer Rights Awareness course:
Module 01: Introduction to Consumer Rights
Meaning of Consumer Awareness
Importance of Consumer Awareness
Importance of Consumer Awareness from a Business Point of View
Module 02: The Consumer Rights Act
The Consumer Rights Act 2015
Who should you claim against?
Taking Ownership
Repair or Replace
The First Six Months
Six Months or More
Digital Content
Delivery rights
How Do I Enforce My Rights?
Module 03:Consumer Contracts Explained
Consumer Contracts Awareness
Alternative Dispute Resolution
Key Points for Contracts
Module 04: General Data Protection Regulations Explained
The History of GDPR
What Are the Key Changes to the Law?
What Are the Basic Requirements of the Law?
The Structure of GDPR
Module 05: Fraud Protection
The Stages of Fraud
Stage One-The Front
Casting the Net
Building Excitement with Phantom Riches
Qualifying the Victim
Profiling
Stage Two-The Drive
Customising the Pitch
Establishing Credibility
Turn Up the Ether
Stage Three-The Close
The Take-Away
Stage Four-The Load
What Factors Make Us Vulnerable?
Protecting Yourself from Fraud
Fraud Warning Signs
Limiting Exposure
Avoiding Identity Theft
Protecting Friends and Family from Fraud
Course Assessment
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. You will immediately be given access to a specifically crafted MCQ test upon completing an online module. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
This real-world course is no waste. Anyone can join this course to be well aware about consumer rights. Besides, this course is very useful for people who are already engaged in business and administrative fields related to consumer rights.
This Consumer Rights Awareness course is open to all, with no formal entry requirements.
A learner can explore different professions in this field, as this field offers various career opportunities, including:
Welfare rights officer (Salary: £21,000 to £29,000)
Consumer scientist (Salary: £19,000 to £50,000)
Retail merchandiser (Salary: £16,000 to £36,000)
Certificate of completion
Digital certificate - £9
Certificate of completion
Hard copy certificate - £79
QLS Endorsed Certificate
Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -
Within the UK: £79
International: £79+ £10 (postal charge) = £89
CPD Certification Service Accredited Certification
Hardcopy Certificate (within the UK): £15
Hardcopy Certificate (international): £15 + £10 (postal charge) = £25